Selasa, 08 Juli 2008

Ipod Touch Wifi Troubleshooting via Email

Since January of this year I have received 294 emails regarding Wifi problems that multiple ipod touch users had. From 294 emails I managed to fix 233 ipod touch devices and 19 was faulty and needed to be returned.

Other 42 Ipod Touch either did not get any responses back after I sent them an email or just couldn't get it to work.

Most problems occurred:
  • Wrong password Input (Admin password vs. Wep Key)
  • 64Bit Encrytion vs 128Bit encryption
  • Did not Release/Renew to obtain new IP
  • Did not restart modem/router to acknowledge Ipod Touch
Some other problems:
  • Email did not work
  • Sync with iTunes
  • Safari constantly crashing
  • Jailbreak was not installed correctly

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